服 务 指 南
Shipping, returns & stone care
Everything you need to know before and after your order.
Shipping
Where do you ship, and how long does it take?
We ship worldwide with tracking. United States 7–12 business days; UK & EU 8–14 business days; rest of world 10–20 business days. Orders are dispatched within 48 hours.
How much does shipping cost?
Free tracked shipping on orders over $75. Below that, a flat $6.90 anywhere in the world.
Will I pay customs duties?
Most orders to the US arrive duty-free under the de minimis threshold. EU/UK customers may be charged local VAT at delivery depending on current rules — this is collected by the carrier, not by us.
Returns & Exchanges
What is your return policy?
30 days, unworn, in original packaging with the certificate card — full refund, no questions. Email us first and we will send the return label instructions.
What if my bracelet breaks?
Elastic fatigue happens with daily wear. Within 90 days we restring free of charge — you cover postage to us, we cover the rest. After 90 days, restringing is a flat $8.
Stone Care
How do I look after natural stone?
Keep stones away from perfumes, chlorine and prolonged direct sun (amethyst and rose quartz can fade). Roll the bracelet over your hand rather than stretching the elastic. Store in the pouch it arrived in.
Which stones should not touch water?
Brief rinsing is fine for quartz family stones (amethyst, citrine, clear & smoky quartz, agate, carnelian, tiger's eye). Avoid soaking lapis lazuli — it is porous. When in doubt, wipe with a soft dry cloth.
How do I verify my certificate?
Every piece ships with a certificate card showing the lab name and report number. Email the number to
hello@divineluckfengshui.com and we will confirm it against our batch records within one business day.
Still have a question? We answer every email ourselves.
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